Fast and easy email communication
“Customers may not always remember what you say, but they’ll never forget how you made them feel“
OMNI-CHANNEL ENGAGEMENT
Seamlessly switch between channels while maintaining conversation
SOCIAL MEDIA
Communicate on messengers … WhatsApp, Facebook Messenger, LINE Viber, and more
VIDEO INTERACTIONS
Video chat for personalized customer service
VOICE SUPPORT
Inbound Calls, Outbound Campaigns, IVR, and Callback
CHAT
Enrich customer experience with web chat
TEXT MESSAGING
Asynchronous chat to connect with your customers on the go
BACK OFFICE FULFILLMENT
We’ve made the investment
YODEL PASS
Digital approach for the sale of entrance fees, passes, and memberships
Increase Revenue
Increase revenue by 10% or more with no additional cost and without changing your existing system
Eliminates Fraud
Eliminate fraud with two-factor authentication for visual verification
Custom Branding
Use Your Own Logo, Colors, Pass Name, and Photo
Real-Time Messaging
Features the ability to send interactive messages to device
Connectivity
Yodel Passes continue to work without wifi or cellular connection, enabling usage even if connectivity is poor
Tracking
Built-In Tracking for Check-Ins, Scans, and Usage
Promoveo was started in 2015 by Will Westmoreland. Westmoreland has been a leader in the call center industry for over 25 years. He served in senior level positions at LCI Internatonal, Sprint, and AT&T before making the decision to start his own company.
Now, seven years later, the team at Promoveo assists their clients with the task of moving forward to overcome challenges and adversity to provide the best service in the industry.
In a corporate world where work becomes a priority and personal lives take a backseat, cooperation and team spirit make a huge difference to a corporate culture. In a call center environment where change becomes at an agent quickly, the work culture needs to be professional, fun and confident. The environment at Promoveo fosters this environment through the utilization of a world-class behavioral coaching model.
LEADERSHIP
WILL WESTMORELAND, CEO
We all have moments in our lives where we are called upon to push through challenges and adversity. Will Westmoreland launched Promoveo in 2015 during one of those moments.
Promoveo is Latin for “move forward” and represents a holistic new approach to the contact center industry
Promoveo was started in 2015 by Will Westmoreland. Westmoreland has been a leader in the call center industry for over 25 years. He served in senior level positions at LCI Internatonal, Sprint, and AT&T before making the decision to start his own company. Now, seven years later, the team at Promoveo assists their clients with the task of moving forward to overcome challenges and adversity to provide the best service in the industry.
DOBE (Disability Owned Business Enterprise)
We are a disability-owned business enterprise, referred to as a DOBE, which is a business that is at least 51% owned, operated, and controlled by one or more individuals with a disability.
In a corporate world where work becomes a priority and personal lives take a backseat, cooperation and team spirit make a huge difference to a corporate culture. In a call center environment where change becomes at an agent quickly, the work culture needs to be professional, fun and confident. The environment at Promoveo fosters this environment through the utilization of a world-class behavioral coaching model.